Privacy Policy — fnd88

When you interact with the fnd88 platform — including registering an account, making a deposit, placing a wager, or contacting our support team — we collect personal data in the following categories:

1.1 Registration and Identity Data

When you create an fnd88 account, we collect your full name, date of birth, Bangladeshi mobile number, and the username and password you choose. If you complete our identity verification (KYC) process, we will also collect copies of identity documents such as your National Identity Card (NID), passport, or other government-issued identification, along with a proof-of-address document such as a utility bill or bank statement.

1.2 Financial and Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect transaction records including the payment method used (e.g., bKash, Nagad, Rocket, Upay, or local bank transfer), the mobile wallet number or bank account details associated with the transaction, transaction amounts, timestamps, and transaction reference numbers. We do not store complete card numbers or full bank account credentials — payment processing is handled by certified payment service providers.

1.3 Account Activity and Gaming Data

We maintain detailed records of your activity on the fnd88 platform, including login and logout timestamps, IP addresses, device identifiers, browser type and version, operating system, betting history (sports markets wagered on, stakes, odds, outcomes), casino game session data (games played, session duration, win/loss results), and any bonus or promotion credits applied to your account. This data is essential for account security, responsible gaming monitoring, dispute resolution, and fraud prevention.

1.4 Communications Data

When you contact fnd88 via email, live chat, or WhatsApp, we retain records of those communications — including the content of messages, the date and time, and the channel used. This allows us to track the progress of support requests and improve the quality of our customer service.

1.5 Technical and Device Data

Our servers automatically log certain technical data each time you access the fnd88 platform: your IP address, the pages and sections of the platform you visit, referral URL (if applicable), device type (desktop, mobile, tablet), session duration, and error logs. This data is used to maintain platform security, diagnose technical issues, and understand how players navigate the site.

fnd88 processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: performance of a contract with you (operating your account), compliance with legal obligations (KYC, anti-money laundering), legitimate interests (fraud prevention, platform security), and, where required, your explicit consent (marketing communications).

fnd88 will never use your personal data for any purpose not listed above without first obtaining your explicit consent or establishing a new lawful basis. You will be notified if we intend to process your data for a materially different purpose than the one for which it was originally collected.

Marketing Communications

fnd88 may send you promotional messages about bonuses, new games, seasonal offers (including Eid, Pohela Boishakh, and BPL season promotions), and loyalty program updates via SMS or WhatsApp — but only if you have opted in to receive such communications during registration or via your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected].

fnd88 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:

3.1 Payment Service Providers

To process deposits and withdrawals in BDT, fnd88 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and local banking partners. These providers receive only the information required to authenticate and complete your transaction. They are contractually prohibited from using your data for any other purpose.

3.2 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — may receive a session token and anonymous player identifier when you launch their games within the fnd88 platform. These providers do not receive your name, mobile number, or payment details. Game session data recorded by these providers is used solely to determine game outcomes and is reconciled with fnd88's internal records.

3.3 Identity Verification Services

Where fnd88 uses a third-party KYC service provider to assist with identity and age verification, your identity document images and personal details will be shared with that provider for the sole purpose of completing the verification check. KYC providers are bound by strict data processing agreements and are not permitted to retain or reuse your data beyond the scope of the verification service.

3.4 Law Enforcement and Regulatory Authorities

fnd88 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or in connection with investigations into fraud, money laundering, underage gambling, or other criminal activity. fnd88 will, where legally permissible, notify the affected player of such a disclosure.

3.5 Professional Advisers

fnd88's legal advisers, auditors, and insurance providers may access personal data to the extent necessary for the specific professional service they are providing. All such parties are bound by professional confidentiality obligations.

fnd88 uses cookies and similar tracking technologies to operate the Platform, maintain session security, remember your preferences, and measure how players interact with different sections of the site. This section explains the types of cookies we use and how you can manage them.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in and using the fnd88 Platform. fnd88 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not serve programmatic advertising on the Platform.

Local Storage and Session Storage

In addition to cookies, fnd88 uses browser local storage and session storage to cache non-sensitive UI state (such as your selected sport tab or preferred odds format) on your device. This data is not transmitted to fnd88's servers and is cleared when you clear your browser's site data.

fnd88 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or for as long as required by applicable law. The following retention periods apply as a general guide:

When personal data is no longer required, fnd88 securely destroys or anonymises it so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data (e.g., aggregate betting volume statistics) may be retained indefinitely for analytical purposes as it no longer constitutes personal data.

Data Storage Location

fnd88 stores player data on servers located in secure data centres. Player data may be processed by service providers in jurisdictions outside Bangladesh where necessary (for example, by international KYC or game platform providers). In such cases, fnd88 ensures that appropriate contractual safeguards — including data processing agreements — are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

As a player on the fnd88 Platform, you have the following rights with respect to your personal data:

Right of Access

You have the right to request a copy of the personal data fnd88 holds about you. We will provide this in a structured, commonly used format (typically PDF or CSV). There is no fee for a reasonable access request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many of your account details directly through your account dashboard. For changes to identity-verified information (such as your registered name or date of birth), you will need to contact support and may be asked to provide supporting documentation.

Right to Erasure

You may request that fnd88 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where you believe processing is unlawful. Please note that fnd88 is legally required to retain certain categories of data (such as financial transaction records and KYC documents) for defined periods even after account closure. Erasure requests will be fulfilled to the extent permitted by applicable law, with any retained data clearly identified.

Right to Restriction of Processing

You have the right to ask fnd88 to restrict processing of your personal data in certain circumstances — for example, while we investigate a dispute about data accuracy, or where you have objected to processing and we are considering your objection. During a restriction period, fnd88 may store your data but will not otherwise process it.

Right to Data Portability

Where fnd88 processes your data on the basis of your consent or contractual necessity, and where the processing is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider, where technically feasible.

Right to Object

You have the right to object to fnd88 processing your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on fnd88's legitimate interests where you believe your individual rights and interests override those legitimate interests. fnd88 will assess such objections on a case-by-case basis.

fnd88 takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, fnd88 applies industry-standard and industry-leading safeguards appropriate to the sensitivity of the data we handle.

Technical Safeguards

• 256-bit SSL/TLS encryption on all pages and API endpoints — all data in transit is encrypted;
• Encryption at rest for sensitive data fields including identity document images, payment method tokens, and password hashes (bcrypt with salting);
• Web Application Firewall (WAF) to block common attack vectors including SQL injection, cross-site scripting (XSS), and credential stuffing;
• DDoS mitigation via infrastructure-level traffic filtering to maintain Platform availability;
• Intrusion detection systems (IDS) that monitor network traffic for anomalous patterns and generate alerts for human review;
• Two-factor authentication (2FA) available to all players on account login — strongly recommended for all registered accounts;
• Automatic session timeout after a period of inactivity to reduce risk of unauthorised access on shared devices.

Organisational Safeguards

• Access to player personal data is granted only to fnd88 staff and contractors with a documented need-to-know requirement;
• All staff with access to personal data undergo background screening and regular data protection training;
• Internal data access is logged and audited periodically for anomalies;
• Third-party service providers are assessed for security compliance before onboarding and are bound by contractual data protection obligations;
• fnd88 maintains an incident response procedure for data breaches, including assessment, containment, and notification protocols.

Reporting a Security Concern

If you believe your fnd88 account has been compromised, or if you become aware of a potential security vulnerability in the Platform, please contact us immediately at [email protected] or via WhatsApp at +880 1700 000 088. Do not attempt to exploit any vulnerability you discover — responsible disclosure is appreciated and handled confidentially.

Updates to This Policy

fnd88 reviews this Privacy Policy periodically and will update it to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered players via SMS or the mobile number associated with their account, and will update the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy each time you use the fnd88 platform to stay informed about how we protect your data.

Continued use of the fnd88 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should close your account and withdraw any remaining balance before the updated policy takes effect.

Children's Privacy

fnd88 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 18 years of age. If fnd88 discovers that it has inadvertently collected personal data from a minor, that data will be deleted immediately and the account will be closed. Parents or guardians who believe a minor has registered on fnd88 should contact [email protected] immediately.

Links to Third-Party Sites

The fnd88 platform does not contain links to external third-party websites for advertising or affiliate purposes. Where third-party services are integrated into the Platform (such as game providers or payment processors), their use of your data within their own systems is governed by their respective privacy policies. fnd88 is not responsible for the privacy practices of third-party game studios or payment providers beyond the contractual obligations described in Section 3 of this Policy.

Contact the fnd88 Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or fnd88's data practices, please contact us using the following details:

• Email: [email protected] (subject line: "Privacy Enquiry")
• WhatsApp: +880 1700 000 088
• Live Chat: Available 24/7 via your fnd88 account dashboard
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)