Responsible Gaming at fnd88

At fnd88, responsible gaming is not a compliance checkbox — it is a core principle that shapes how we build and operate our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We recognise that while the vast majority of our players enjoy sports betting and casino games purely as entertainment, a small number of individuals may develop patterns of play that become harmful. Our duty is to provide every possible tool, resource, and safeguard to identify those patterns early and to intervene before serious harm occurs.

fnd88 is committed to ensuring that our platform is used only by adults aged 18 and above, that all player accounts are protected from unauthorised access, and that no player is pressured or incentivised to gamble beyond their personal financial means. We invest in responsible gaming infrastructure, staff training, and community partnerships so that fnd88 remains a platform Bangladeshi players can trust — not just for the quality of our games, but for the care we take of the people who play them.

This page is your comprehensive guide to responsible gaming at fnd88. It covers the warning signs of problem gambling, the practical tools available on our platform to help you stay in control, how to activate self-exclusion if you need a break, and where to turn for professional help. We encourage every fnd88 player — regardless of how long they have been with us or how much they wager — to read this page and familiarise themselves with these resources.

When you register a new account on fnd88, you are required to confirm that you are aged 18 or above at the time of registration. This declaration is a binding agreement. fnd88 follows up this self-declaration with a structured Know Your Customer (KYC) identity verification process, during which you will be asked to submit a copy of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or birth certificate — that confirms your full name and date of birth.

What Happens if a Minor Attempts to Register?

Our KYC process is designed to detect attempts by minors to circumvent the age restriction. If our verification team identifies that an account holder is under 18, the account will be suspended immediately, all pending withdrawals will be cancelled, and any deposited funds will be returned via the original payment method (bKash, Nagad, Rocket, or bank transfer). The account will be permanently closed and flagged to prevent re-registration.

Parental Controls

If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend installing parental control software on shared devices. There are several tools available that allow you to block access to gambling websites. You can also contact fnd88 support at [email protected] if you believe a minor has registered on our platform — we will investigate and act immediately.

Protecting Vulnerable Adults

Age is not the only vulnerability we monitor. fnd88 also has internal processes to identify accounts showing signs of problem gambling behaviour — regardless of the account holder's age — and to intervene proactively through outreach, spending alerts, and account reviews. Our support team is trained to engage sensitively with players who may be struggling.

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour becomes compulsive and difficult to control, leading to significant negative consequences for their finances, relationships, mental health, and daily functioning. The condition can develop gradually and is often difficult to self-identify, partly because gambling platforms are designed to be engaging and partly because the financial losses may accumulate over time rather than appearing as a single dramatic event.

fnd88 urges every player to regularly reflect on their gambling behaviour. Below is a list of common warning signs that may indicate gambling is becoming a problem. If you recognise several of these signs in yourself, we strongly encourage you to take immediate action — whether that means activating a time-out, contacting our support team, or speaking to a professional counsellor.

Warning Signs to Watch For

If you recognise five or more of these signs, it is highly likely that your gambling has moved beyond recreational and into harmful territory. Please do not wait — activate self-exclusion or contact fnd88 support immediately. You can also speak to a trusted person in your life, such as a family member or close friend.

fnd88 provides a suite of account-level responsible gaming tools that are accessible at any time from your account dashboard. These tools are designed to give you direct, meaningful control over your gambling behaviour without requiring you to contact support first. Below is an overview of each tool and how to use it.

Self-exclusion is fnd88's most comprehensive responsible gaming tool, designed for players who feel they have lost control of their gambling behaviour and need a firm, enforced break. Unlike a voluntary time-out (which you can end early by contacting support), self-exclusion is a binding commitment that fnd88 enforces strictly for the duration you select.

Available Self-Exclusion Periods

• 6 months — a medium-term break, suitable for players who want a significant cooling-off period.
• 1 year — a long-term break, recommended for players who recognise persistent patterns of problem gambling.
• Permanent exclusion — your account is closed permanently with no option to reopen. Any remaining balance is returned via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days.

How to Activate Self-Exclusion

• Log in to your fnd88 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
• Select your desired exclusion period and confirm your identity with your registered mobile number OTP.
• Your account will be suspended within 1 hour of confirmation. You will receive an SMS acknowledgement to your registered number.
• Alternatively, contact our support team directly at [email protected] or via WhatsApp at +880 1700 000 088 and request immediate self-exclusion — our team will process your request within 24 hours.

What Happens During Self-Exclusion

During your self-exclusion period, fnd88 will remove you from all marketing communications, including promotional SMS messages, seasonal offers (such as Eid and BPL promotions), and loyalty programme notifications. Your account balance is preserved (or returned if you chose permanent exclusion). When your self-exclusion period expires, you will be required to contact support to have your account reactivated — it does not reopen automatically — giving you one final opportunity to reconsider before returning to play.

After Self-Exclusion Ends

If you choose to return to fnd88 after a self-exclusion period, we strongly recommend setting strict deposit, loss, and session time limits before placing your first bet. Our support team is available to walk you through these settings and to discuss your return to the platform in a structured, supported way. We also recommend consulting a professional counsellor before returning if your original self-exclusion was triggered by a gambling disorder diagnosis or a financial crisis.

Managing how much money you put into your fnd88 account is one of the most practical and effective ways to keep your gambling within a budget that does not affect your daily life, family obligations, or financial commitments. fnd88's deposit and loss limit tools are designed to make this easy and immediate.

Deposit Limits

You can set a maximum deposit amount for the following periods:

• Daily deposit limit: the maximum total BDT you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single calendar day.
• Weekly deposit limit: the maximum total BDT deposited within a rolling 7-day window.
• Monthly deposit limit: the maximum total BDT deposited within a calendar month.

If you have multiple limits set at different intervals, the most restrictive limit always applies. For example, if your daily limit is ৳2,000 and your monthly limit is ৳30,000, you cannot deposit more than ৳2,000 in a single day even if your monthly cap has not been reached.

Loss Limits

Loss limits cap the total amount you can lose within a defined period — calculated as the net difference between your total wagers and total returns. Once the loss limit is reached, your account will not accept further bets until the period resets. Loss limits are independent of deposit limits and can be set alongside them for a comprehensive spend management strategy.

Changing Your Limits

You can reduce your deposit or loss limits at any time and the new lower limit takes effect immediately. You cannot increase or remove a limit without a mandatory 72-hour waiting period. This delay is intentional — it prevents impulsive decisions made during a losing session from immediately resulting in higher spend. During the 72-hour period, you will receive a reminder communication to confirm that you still wish to increase your limit before it becomes active.

A time-out is a short-to-medium term voluntary break from the fnd88 platform. Unlike self-exclusion, a time-out is designed for players who feel they need a pause but are not necessarily experiencing a serious gambling problem — for example, after a particularly stressful losing session, during a period of increased financial pressure, or simply as a planned healthy break from gaming activity.

Available Time-Out Durations

• 24-hour time-out: a brief cooling-off break following an impulsive session or a significant loss.
• 7-day time-out: a week-long break, suitable for clearing your head and reassessing your approach to gambling.
• 30-day time-out: a monthly break, useful if you feel your gaming frequency has increased beyond what you are comfortable with.

During a time-out, your fnd88 account is suspended. You cannot log in, deposit, or place bets. Any open bets placed before the time-out was activated will be settled normally. Your account balance is preserved in full and will be available when the time-out period ends. All marketing communications — SMS promotions, BPL season offers, Eid bonuses — are paused for the duration of your time-out.

How to Activate a Time-Out

Navigate to Account Settings → Responsible Gaming → Time-Out, choose your preferred duration, and confirm. The time-out activates within minutes. You can also request a time-out via our 24/7 support team at [email protected] or WhatsApp. Unlike self-exclusion, a time-out can be ended early by contacting support directly — however, we encourage you to wait out the full period you originally selected, as this reflects the intention you had when you made that decision.

Reactivating After a Time-Out

When your time-out expires, your account reactivates automatically. You will receive an SMS notification. We recommend taking a moment before logging back in to review your activity statement, reset any deposit or loss limits, and confirm that you are returning to play in a healthy, controlled frame of mind.

fnd88 takes seriously its responsibility to direct players who may be struggling toward appropriate professional support. While our own support team is trained in responsible gaming principles and can guide you through all of our platform tools, we are not a substitute for qualified mental health or addiction counselling services. If you or someone you know is experiencing a gambling problem, please consider reaching out to one of the following types of resources:

Professional Counselling

Qualified mental health professionals and addiction counsellors can provide structured, confidential support for gambling disorder. In Bangladesh, mental health services are available through public hospitals, private clinics in Dhaka and Chittagong, and a growing number of community outreach programmes. We encourage players to speak to their doctor as a first step if they believe gambling has become a clinical concern.

Trusted Personal Support

Talking to a trusted family member, spouse, or close friend about a gambling problem can be one of the most important first steps. Many people who develop gambling disorders do so in isolation, and the experience of being heard and supported by someone who cares about you can be a powerful catalyst for change. fnd88 supports players in taking this step and can provide guidance on how to approach such a conversation.

Financial Counselling

If gambling has resulted in significant debt or financial difficulty, a financial counsellor can help you develop a plan to manage and repay what you owe. Services such as those offered through BRAC Bank's financial literacy programmes and other NGO-run financial guidance services in Bangladesh can be a practical first step in rebuilding financial stability.

fnd88 Responsible Gaming Support

Our dedicated responsible gaming support team can help you with any of the following:

• Activating deposit limits, loss limits, session time limits, or reality check reminders;
• Initiating a time-out or self-exclusion from your fnd88 account;
• Retrieving your account activity statement for a defined period;
• Permanently closing your account and withdrawing your remaining balance;
• Providing referrals to external support organisations;
• Discussing your concerns in a confidential, non-judgmental environment.

To reach our responsible gaming team, contact us at support @fnd88.app or via WhatsApp at +880 1700 000 088. All communications are treated with strict confidentiality.